Dedicated professional with extensive experience in customer service, sales, hotel management, and technical support, skilled in resolving complex issues and improving operational efficiency.
Provides comprehensive customer support, including issue resolution, refunds, and account management.
Experience in selling tickets, cruise packages, vehicles, and performing upselling across different industries.
Managed reservations, check-ins/outs, staff supervision, and quality control in hotel settings.
Provided technical troubleshooting, error resolution, and account setup for digital products.
Everise - EBG
Sell and upsell tickets to Disneyworld and DisneyLand, Sell tickets to Universal Studios Florida & California, Offer cross sell and upsell tickets to concerts, theater plays, major league games, aquatic parks, theme parks, comedy shows and more, Help and offer to make car reservations, Help...
24/7 Intouch - Instacart
Resolve late deliveries, Issue refunds for damaged or lost products, Reschedule orders, Resolve delayed deliveries or in transit, Communication with the delivery personnel, Transfer calls for customers that want to order by phone
World Connection - Bahamas Paradise Cruise Line
Sell Cruise vacation packages, Sell all inclusive offers and excursions
Telus International - Google
Provide Technical Support, Help customers find errors and failures by accessing their screen, Help customers with common and unknown errors, Create cases to escalate and resolve customer’s issues with the product, Domain verification, Troubleshoot email delivery, Account activation, Billing, Guide...
Applied Practices Degree
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Handled stock management, supplies procurement, and administrative tasks in multiple roles.
Alorica - DirecTV
Contract renewals, Assist customers with signup, Offer and upsell AT&T products, Schedule equipment installation
Alorica - Sirius XM
Activate new accounts, Reactivate former customers, Upsell and offer available products
Aumesa/Seregua - Audi New & Used
New Audi car sales, Sell used Audi and Mercedes-Benz, Sell random and used vehicle brands through an alternate car dealer
Allied Global - Blue Fusion
Make hotel reservations
Xerox - UPS
Schedule package delivery, Resolve complaints for undelivered and lost packages, Process shipping supply orders, Issue refunds
Comfort Inn Raleigh South
Assist customers with check in and check out of the hotel, Hand customers their hotel stay receipt, Take reservations over the phone, Serve and prepare breakfast, Mop the common area floor, Accommodate guests with their special requests
