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Workforce Coordinator with 10+ years in Recruitment & Customer Service
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Competencies
Managed and coordinated teams of various sizes in recruitment, scheduling, and customer support environments.
Handled recruitment processes and organized large recruitment events, overseeing logistics and candidate onboarding.
Provided technical support and resolved connectivity issues for DSL internet customers in a contact center setting.
Collected, digitalized, and reported on maintenance logs, inventory, and KPI metrics to inform decision-making.
Coordinated workforce schedules to optimize resource availability and service delivery.
Education
Languages
Summary
Resource planner and customer service specialist with extensive experience in team coordination, recruitment, and technical troubleshooting across agricultural, telecommunications, and customer support sectors.
Key Achievements
- Led a team of three Local Resource Planners managing 150+ agents across two accounts.
- Organized medium to large-scale recruitment events in Mexico, including venue, logistics, and workflow planning.
- Coordinated scheduling and resource allocation to ensure operational efficiency and meet service requirements.
Experience
H2A Assistant Lead
Create lists of workers for our different H2A contracts., Plan ahead to schedule consulate appointments., Coordinate the H2A Assistants team to notify our workers of the necessary steps in the process., Plan and set up the recruitment process when needed, contact and interview new candidates,...
Contact Center Agent
Tech Support representative for AT&T business and residential DSL internet customers., Resolved connectivity issues, modem configuration, remote troubleshooting and dispatch field technicians to customers’ locations.
Administrative Assistant
Data collection and digitalization of maintenance and safety logs from the different work areas, compost logs, raw material intake logs and inventory control., Reporting of daily, weekly and monthly production and weekly and monthly sales., Invoicing, freight coordination, issuing of sanitary...
Lead Local Resource Planner
Coordinate the workers’ schedules to efficiently designate the right human resource at the right times to meet the company’s requirement to service its customers., Plan ahead of time to avoid any possible shortages., Reported all schedule adherence and attendance information to the HR department,...
Costumer Service Representative
Answered inbound calls in support of Amway North America’s customers’ needs., Fulfilled customers’ inquiries regarding their orders, shared general business knowledge, provided assistance and step-by-step instructions on basic navigation on the company’s website.