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David

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Cali,Valle del Cauca Department,Colombia
Available on CazVid
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Competencies

DocumentationIntermediate

Demonstrated experience with Documentation.

Call ControlIntermediate

Demonstrated experience with Call Control.

Problem-solvingIntermediate

Demonstrated experience with Problem-solving.

LeadershipIntermediate

Demonstrated experience with Leadership.

Education

Historian
UNIVERSIDAD DEL VALLE
Completed 2017-11

Languages

enNative

Experience

Call Center Agent

COOMEVA
2017-05 - 2018-05

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Museum Guide

MUSA MUSEO ARQUEOLÓGICO LA MERCED
2018-05 - 2019-09

Conducted bilingual tours for school and university classes, Led tours for foreign visitors, Designed recreational activities.

Call Center Agent

SITEL DE COLOMBIA
2019-11 - 2021-01

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Agent

TELEPERFORMANCE
2021-01 - 2021-07

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Agent

Accedo COLOMBIA
2021-08 - 2022-03

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Agent

TELEPERFORMANCE
2022-03 - 2022-09

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Call Center Agent

INTOUCH CX
2022-09 - 2023-06

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Agent

SOLVO GOBLAL
2023-06 - 2023-10

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Agent

INTOUCH CX
2023-11 - 2024-11

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Center Agent

ALORICA COLOMBIA S.A
2025-02 - 2025-05

Provided telephone support and administrative tasks, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Skills

DocumentationCall ControlProblem-solvingLeadership
Published on CazVid - May 17, 2026
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