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Compliance & Logistics Coordinator with 5+ years in supply chain and customer support
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Competencies
Managed compliance documentation, record audits, and ensured adherence to industry standards.
Coordinated onboarding, ELD setup, and HOS tracking to support efficient freight operations.
Handled inbound and outbound customer communications, resolving inquiries effectively.
Provided bilingual support in English and Spanish, enhancing service accessibility.
Utilized Microsoft Excel, Office tools, and Python for data management and process improvement.
Education
Languages
Summary
Experienced in compliance coordination, logistics operations, and customer support, with a focus on process improvement and regulatory adherence. Skilled in bilingual communication and technical tools to enhance operational efficiency.
Key Achievements
- Streamlined onboarding processes and ELD setups for new drivers at US1 Logistics and ARL Network.
- Conducted record audits and managed Hours of Service tracking, ensuring regulatory compliance.
- Enhanced team productivity by 30% at ARL Network through process optimization and tool synchronization.
Experience
Compliance Coordinator (Remote)
Compliance Coordinator for US1 Logistics (contracted via Lean Staffing)., Employment verification, onboarding document validation and ELD set up for new drivers., Conducting record audits and tracking of Hours of Service (HOS).
Logistics Coordinator (Remote)
Logistics Coordinator for ARL Network (contracted via Lean Staffing)., Onboarding and ELD setup for new drivers, Conducting record audits and tracking of Hours of Service (HOS)., Improved team productivity by 30% by identifying a lack of synchronization between the company tools.
Agente Bilingue Call center
Bilingual Customer Service Agent for Affirm (US-based financial company)., Served as the first point of contact for customers, providing assistance via inbound/outbound calls.