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Competencies
Proficient in Time Management for soft skills tasks
Proficient in Empathy & Emotional Intelligence for soft skills tasks
Proficient in Effective Communication for soft skills tasks
Proficient in English Comprehension for soft skills tasks
Proficient in Adaptability & Flexibility for soft skills tasks
Education
Languages
Summary
Professional profile
Experience
Customer Service Representative, Mentor SME (eBay)
Worked in customer service and administrative roles, providing support through phone, chat, and email across multiple departments.. Assisted new team members with onboarding, offering coaching, and creating action plans.. Generated performance reports and identified team strengths and opportunities to help meet monthly goals.
Customer Support & Immigration Services Specialist
Assisted clients through the entire Visa, Passport, and travel authorization application process, providing support via phone, email, and chat.. Ensured accurate completion of required documentation, resolved inquiries efficiently, and maintained high-quality customer experiences.
Executive Assistant to the CEO
Supported the CEO with high-level administrative tasks, including calendar management, meeting coordination, and internal documentation.. Handled sensitive data, such as credit card details, personal identification, and corporate records, while ensuring strict confidentiality and operational efficiency.