This is my profileContact via CazVidDavid
Team Lead with 4+ years of leadership and coaching in customer service
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Competencies
Led and managed teams in customer service and collections environments.
Designed and conducted coaching sessions focused on skill development and performance improvement.
Applied active listening, conflict resolution, and adaptability to foster effective communication.
Responsible for maintaining high standards and meeting KPI targets in team performance.
Education
Summary
Dedicated team leader skilled in managing and developing teams within customer service and collections sectors.
Key Achievements
- Promoted to team leader roles at three companies, managing teams up to 18 members
- Developed personalized coaching sessions to improve team performance
- Maintained high standards regarding KPI’s and team development
Experience
Team Lead
Worked as a collections agent, Promoted to trainer responsible for groups of 15 people, Responsible for learning and close approach to improve learning process, Managed a team of 18 people as Team Lead, Maintained high standards regarding KPI’s, Conducted coaching sessions, team meetings, and...
Team Lead
Worked as a collections representative with Santander car loan department, Promoted to Team Lead responsible for a team of 16 people, Developed personalized coaching sessions with a human approach, Conducted pertinent follow-ups and maintained paperwork up to date
Team Lead
Contributed to the company’s growth, Maintained a calm and respectful laboral environment