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Customer Service & Sales Specialist with 5+ years in Hospitality & Call Centers
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Competencies
Delivered customer support and sales in diverse industries including hospitality, telecom, and airlines.
Managed sales processes, reservations, and client requests across multiple sectors, including retail and travel.
Handled reservations for hotels and travel services, managing special requests and departmental coordination.
Supported legal procedures, lawsuits, and administrative processes in a law firm setting.
Managed online orders and shipments for a Cuban cigar sales platform, ensuring smooth operations.
Education
Languages
Summary
Experienced in managing customer interactions, reservations, and sales within the hospitality, airline, and telecommunications industries. Skilled in coordinating complex requests and providing high-quality support.
Key Achievements
- Managed international orders and shipments for a Cuban cigar company, ensuring customer satisfaction
- Handled reservation and sales management for multiple hotel properties, including coordination with various departments
- Provided customer service and sales support for major airlines and telecommunication companies via call centers
Experience
Customer Service – Sales – Social Media
Managed orders and shipments worldwide through a series of websites dedicated to the sale of Cuban cigars, Performed sales and general customer service duties
Reservation Agent
Reservation and Sales Management of Grupo Verde Azul (includes hotels such as Bristol, Villa Maria & Wyndham), Customer service, and room service orders
Reservation Agent
Collection of reservations (INSIST system), Manage and handling of special requests, Inclusion of rates / Customer service & Sales of reservations, Coordination with departments involved (accounting & reception), Daily pick up reports / Market share reports
Customer service and sales (call center)
Customer service and sales agent for cable / tv / telephone company based in the USA, Collection management Bank and credit verification
Customer service and sales (call center)
Customer service agent, Sales of plane tickets and travel insurance
Legal Assistance
Legal procedures, lawsuits, processes, hearings, procedures of government institutions (MEF-MINREX-MITRADEL, PUBLIC REGISTRY), Legal cases, lawsuits, releases and messaging