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Dax Puero

Panamá, Panamá, Panama

Customer Service & Sales Specialist with 5+ years in Hospitality & Call Centers

  • Managed international orders and shipments for a Cuban cigar company, ensuring customer satisfaction
  • Handled reservation and sales management for multiple hotel properties, including coordination with various departments
  • Provided customer service and sales support for major airlines and telecommunication companies via call centers
Customer Service
Advanced
Delivered customer support and sales in diverse industries including hospitality, telecom, and airlines.
Sales Management
Intermediate
Managed sales processes, reservations, and client requests across multiple sectors, including retail and travel.
Reservation & Booking
Advanced
Handled reservations for hotels and travel services, managing special requests and departmental coordination.
Legal Assistance
Intermediate
Supported legal procedures, lawsuits, and administrative processes in a law firm setting.
Social Media & Order Management
Beginner
Managed online orders and shipments for a Cuban cigar sales platform, ensuring smooth operations.

Languages

Spanish
Native
English
Advance
See Full Skillset on CazVid
March 7, 2021 - February 28, 2025
Customer Service – Sales – Social Media
INTERNATIONAL BRANDS
Managed orders and shipments worldwide through a series of websites dedicated to the sale of Cuban cigars, Performed sales and general customer service duties
May 07, 2019 - Oct 15, 2020
Reservation Agent
WYNDHAM ALBROOK
Reservation and Sales Management of Grupo Verde Azul (includes hotels such as Bristol, Villa Maria & Wyndham), Customer service, and room service orders
Jan 08, 2016 - May 01, 2019
Reservation Agent
DREAMS PLAYA BONITA PANAMÁ (AMR RESORT)
Collection of reservations (INSIST system), Manage and handling of special requests, Inclusion of rates / Customer service & Sales of reservations, Coordination with departments involved (accounting & reception), Daily pick up reports / Market share reports
February 9, 2013 - June 30, 2014
Customer service and sales (call center)
INTEGRITY / NARS
Customer service and sales agent for cable / tv / telephone company based in the USA, Collection management Bank and credit verification
January 07, 2011 - September 10, 2013
Customer service and sales (call center)
Sitel / Iberia Airlines
Customer service agent, Sales of plane tickets and travel insurance
July 8, 2007 - June 6, 2009
Legal Assistance
Sanson, Rosas & Asociates
Legal procedures, lawsuits, processes, hearings, procedures of government institutions (MEF-MINREX-MITRADEL, PUBLIC REGISTRY), Legal cases, lawsuits, releases and messaging
View Complete Work History
🎓
Universidad Nacional de Panamá
Bilingual
🎓
Bella Vista School
Bachelor
Completed 2008
🎓
José Dolores Moscote Institute
Completed 2005
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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