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Business & Virtual Executive Manager with 10+ years of operational leadership
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Competencies
Managed daily business activities, vendor relationships, and operational procedures to optimize workflow.
Handled client inquiries and maintained customer satisfaction across multiple roles.
Provided calendar management, communication filtering, and logistical coordination for clients.
Tracked inventory, prepared financial reports, and managed currency exchanges and related tasks.
Evaluated staff performance, provided training, and guided operational improvements.
Education
Languages
Summary
A versatile business manager and virtual assistant with over 10 years of experience in operational management, customer service, and vendor relations across diverse industries including produce, e-commerce, and currency exchange.
Key Achievements
- Developed operational procedures at Flama Produce, increasing efficiency and reducing costs.
- Managed vendor relationships and negotiated contracts, ensuring timely service delivery.
- Streamlined daily operations at World Trade Money Exchange, including currency exchange and financial reporting.
Experience
Business Manager
Evaluated staff performance, provided training and guidance to ensure maximum efficiency, payroll processing, invoicing, and vendor payments to maintain smooth operations and accurate records., Maintained equipment inventory, ensuring all resources were organized and available for events., Developed and implemented operational procedures to increase efficiency, reduced costs, and improve overall workflow., Established and maintained relationships with vendors and suppliers, negotiating contracts, managing accounts, and ensuring timely delivery of services.
Virtual Executive Assistant
Managed calendar scheduling, and coordinated logistics to ensure efficient daily operations., Filtered and organized incoming communications, responded to clients emails and phone calls., Monitored customer inquiries, complaints, and feedback to maintain customer satisfaction.
Virtual Assistant Freelance
Owner, manager and cashier
Managed daily operations, processed currency exchanges, ensured accurate cash handling, and delivered high-quality customer service., Tracked currency inventory, performance metrics, prepared financial reports, and implemented security protocols., Built and maintained client relationships and educated customers on exchange rates with Spanish-English language exchange.