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Dayhana
Customer Service Specialist with 5+ years in healthcare and finance
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Competencies
Provided exceptional client support in healthcare, finance, and hospitality settings, ensuring client satisfaction and efficient service.
Handled medical and administrative data entry, supported analytics and record-keeping across multiple roles.
Utilized medical terminology and insurance knowledge to support healthcare providers and patients effectively.
Promoted loan products, managed client accounts, and generated leads in lending and banking environments.
Managed multiple tasks simultaneously, effectively communicating across varied roles in healthcare, finance, and service industries.
Education
Languages
Summary
Experienced in healthcare, finance, and hospitality sectors with strong skills in customer service, data management, and client support. Bilingual in English and Spanish, committed to delivering high-quality service and efficient support to clients and teams.
Key Achievements
- Managed diverse roles across healthcare, finance, and hospitality, demonstrating adaptability.
- Gained extensive experience in customer service, medical support, and loan application processing.
- Developed strong multitasking and communication skills through roles handling inbound/outbound calls and client support.
Experience
Primary Care Specialist
phone etiquette, scheduling MD appointments for NYCHH, Data entry/ analytics, inbasket messaging, insurance knowledge, medication refills, medical terminology, client support, inbound calls/ outbound calls, hospitality, Working with various NYCHH hospitals
Customer Lending Representative
assist customers with loan applications, manage loan accounts, provide customer service related to lending products, Identifying and addressing potential loan issues, ensuring compliance with lending regulations, evaluating loan applications, account management, sales and outreach, promoting loan...
Customer Service Specialist
Data Entry, Handling technical issues/ difficulties, Multitasking projects/ tasks, communication skills, typing, Logical reasoning, Medical terminology, Medical insurance knowledge, Hospitality, Speaking w clientele on the phone, Inbound calls and outbound, Processing orders
Physical Therapist Assistant
Open up gym, set up equipment, Data Entry, Administrative paperwork, Working in a fast paced environment, Engage with patients, Supervising, Help patients while they perform exercises, Keep station organized, Help with stretches, Microsoft proficient
Front Desk / Hair stylist/ Makeup Artist
Greet Clients, schedule appointments, sales, Multitasking, answer calls, Schedule appointments, organization, hospitality, Ensuring clientele satisfaction, Updos, Blowouts / makeup
CNA - Certified Nursing Assistant
Communication skills, Multitasking, Cleaning and organizing, Feeding, Attending resident needs, Ensuring supervision at all times while on shift, Assisting resident with basic personal care, Providing resident with emotional support, Maintaining records of care provided for resident, Maintaining...
Manager
Answering phone calls, Customer service, in charge of money, in charge of laundry machines, in charge of cleaning the establishment, paying employees, counting packages, making deals, Paperwork, counting items, Making schedules, Supervising
Waitress
Take food orders, Serve guests their food, Satisfy the guests, Communication skills, Carry 10+ plates of food on tray, Set up tables, Decorating, Serve hors d'oeuvres, clean and organize tables, set up equipment for events, kitchen duties, Basic food knowledge, Basic alcohol beverage...