Experienced in managing customer inquiries and leveraging CRM tools to improve service quality.
Utilized CRM software to enhance customer communication and service delivery.
Handled multiple inquiries, prioritized tasks, and provided effective solutions.
Prioritized and managed customer inquiries efficiently in a fast-paced environment.
Provided clear, professional communication to resolve customer issues effectively.
Concentrix
Provide customer service and basic support service to different customers as well as Technical support.
Costa Rica DreamMakers
Manage Luxury Condos in Jaco Beach and Herradura beach, set up reservations, maintenance and cleaning works for reserved places.
VMware
Support assistance for licensing products. (Work from Home, phone, chat and email support).
Tech Data
Provide Customer Service related to technology products and creation of codes for sales teams (Work from home Backoffice).
Advanced English Language
Bachelor
Sixth grade
Amazon
Sykes Latin America
Arcos Dorados Mc Donald's
Arcos Dorados Mc Donald's