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Dayna
Customer Service Chat Agent
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Competencies
Demonstrated experience with Soporte por chat en inglés.
Demonstrated experience with CRM.
Demonstrated experience with KPIs.
Demonstrated experience with CSAT.
Demonstrated experience with SLA.
Education
Languages
Summary
Professional profile
Experience
Customer Service Chat Agent
Provide real-time customer assistance via English live chat, resolving inquiries related to accounts, services, and general support.. Manage multiple concurrent chats while maintaining productivity, quality, and SLA standards.. Deliver clear, professional, and empathetic written communication to ensure customer satisfaction (CSAT).. Accurately document customer interactions using CRM and internal ticketing systems.. Follow established procedures and escalation paths to ensure effective issue resolution and compliance with QA standards.
Customer Service Agent
Handled inbound and outbound customer interactions via phone and live chat in fast-paced environments.. Resolved customer inquiries efficiently while delivering personalized and solution-focused support.. Applied active listening and conflict resolution techniques to improve overall customer experience.. Used CRM systems to track cases, document solutions, and follow up on pending issues.. Consistently met performance metrics, KPIs, and quality standards.
Event Support Staff
Managed ticket scanning and access control during large-scale events and concerts.. Assisted attendees with schedules, seating, and event policies.. Addressed issues promptly and coordinated with security teams when required.. Operated digital tools for ticket validation and capacity monitoring.
Representante de Servicio al Cliente (Chat)
Soporte por chat en inglés. manejo de múltiples conversaciones simultáneas. cumplimiento de SLA. CSAT y métricas de calidad. Documentación precisa en CRM. aplicación de procesos de escalamiento
Representante de Servicio al Cliente
Atención por llamadas y chat. resolución de consultas. seguimiento de casos en CRM. cumplimiento constante de KPIs
Personal de Apoyo en Eventos
Control de accesos. atención a asistentes. coordinación con equipos de seguridad