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Customer Service Representative
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Competencies
Proficient in Inbound call management for customer service tasks
Proficient in Email management for customer service tasks
Proficient in Problem resolution for customer service tasks
Proficient in Customer complaint resolution for customer service tasks
Proficient in Multitasking and organization for customer service tasks
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Agent
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions., Resolved customer complaints quickly and efficiently., Maintained a high level of customer satisfaction by providing accurate and helpful responses., Ensured compliance with applicable laws when dealing with customers., Asked probing questions to determine service needs and accurately input information into electronic systems., Updated databases with new and modified customer data., Followed up with customers via phone or email after purchase was made to ensure satisfaction., Scheduled and Reschedule appointments for patients across three states., Managed B2B calls, requiring a high level of active listening and attention to detail.
Barista
Customized drink orders based on customer requests, demonstrating flexibility and attention to detail., Assisted customers over the phone regarding store operations, product information and order placement., Operated cash register or POS system to receive payment by cash, check and credit card., Created promotional displays for advertising special events or promotions at the cafe., Organized workstations efficiently so that tasks could be completed quickly during peak hours., Engaged with customers on social media platforms, responding to inquiries and promoting special offers., Utilized coffee maker, espresso machine and French press to prepare coffee., Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Snack Bar Attendant/Barista/Cashier
Received orders and fulfilled orders quickly and efficiently., Completed daily recovery tasks to keep areas clean and neat for maximum productivity., Input orders into point of sale system and handled customer payments., Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area., Kept records of inventory levels and restocked shelves as necessary., Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.