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Deborah
Executive Appointment Setter & Outbound Cold Calling
Video resume
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Competencies
Demonstrated experience with Outbound Cold Calling.
Demonstrated experience with Lead Generation.
Demonstrated experience with Zoho CRM.
Demonstrated experience with HubSpot CRM.
Demonstrated experience with Client Communication.
Education
Summary
Executive Appointment Setter & Outbound Cold Calling open to new opportunities
Experience
Executive Appointment Setter & Outbound Cold Calling
Make 150–250 calls daily to engage and qualify prospects, turning cold leads to warm leads.. Schedules executive appointments and meetings weekly with prospects.. Maintains accurate agent records in Zoho CRM, achieving up to 95% accuracy.. Collaborates with team leads and members to achieve monthly sales targets and goals.
Customer Service, Sales & Operations Specialist
Coordinated 50–70+ weekly member follow-ups and provider appointments, supporting policyholders and maintaining strict operations timelines.. Maintained 2,500+ CRM records with 99% accuracy, securing sensitive member and claims information in full alignment with HIPAA compliance protocols.. Managed 120–150+ daily calls, resolving member inquiries regarding benefits and eligibility while coordinating timely claims-related communication with facilities.. Supported 25–35+ qualified leads weekly, tracking deadlines, ensuring HIPAA-compliant documentation, and managing policyholders' accounts for smooth onboarding.
Customer Experience & Suuport Specialist
Handled 150-200+ customer inquiries daily via phone, email, and chat.. Maintained CRM data by updating 80–100 customer records and service requests daily.. Resolved customer issues and coordinated follow-ups.
Customer Service & Support Representative
Resolved 120-150 customer enquiries daily.. Managed customer accounts and processed service requests.. Collaborated with cross-functional teams to resolve customer escalations.
Sales Associate
Managed 120–150+ customer interactions daily.. Updated 80–100 customer accounts daily.. Generated leads and upsold products.. Engaged and followed up with customers.
Customer Support Team Lead
Led and coordinated daily outbound prospecting activities, averaging 150–250 cold calls and targeted emails, while supporting team productivity and outreach targets.. Monitored 2500+ customers CRM data accuracy, acquisition pipeline activity, and conversion metrics to track performance, identify gaps, and improve results.. Coordinated executive’s calendars, appointment scheduling, meeting preparation, and follow-ups to maximize team efficiency and meeting attendance.. Qualified prospective business partners through discovery calls, assessing revenue, growth potential, and alignment with the company's business model while supporting consistent lead qualification standards.
Skills
Video Transcript
sales professional
Hi, my name is Deborah and I am a sales professional with over five years of experience as an appointment setter, a cold caller, sales development representative, lead generation specialist, and a sales representative. In my previous role, I handled over 150 calls daily. These include cold calls, generating quality leads, scheduling qualified appointments. I thrive in a fast-paced and high-volume environment where I can bring my skills to work and I am comfortable using campaign scripts, handling objections, and meeting my daily and weekly KPIs.