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Deborah
Customer Service, Sales & Operations Specialist
Video currículum
Contacto
Competencias
Demonstrated experience with Outbound Cold Calling.
Demonstrated experience with Lead Generation.
Demonstrated experience with Zoho CRM.
Demonstrated experience with HubSpot CRM.
Demonstrated experience with Client Communication.
Educación
Resumen
Customer Service, Sales & Operations Specialist open to new opportunities
Experiencia
Customer Service, Sales & Operations Specialist
Coordinated 50–70+ weekly member follow-ups and provider appointments, supporting policyholders and maintaining strict operations timelines.. Maintained 2,500+ CRM records with 99% accuracy, securing sensitive member and claims information in full alignment with HIPAA compliance protocols.. Managed 120–150+ daily calls, resolving member inquiries regarding benefits and eligibility while coordinating timely claims-related communication with facilities.. Supported 25–35+ qualified leads weekly, tracking deadlines, ensuring HIPAA-compliant documentation, and managing policyholders' accounts for smooth onboarding.
Sales Associate
Managed 120–150+ customer interactions daily.. Updated 80–100 customer accounts daily.. Generated leads and upsold products.. Engaged and followed up with customers.
Customer Support Team Lead
Led and coordinated daily outbound prospecting activities, averaging 150–250 cold calls and targeted emails, while supporting team productivity and outreach targets.. Monitored 2500+ customers CRM data accuracy, acquisition pipeline activity, and conversion metrics to track performance, identify gaps, and improve results.. Coordinated executive’s calendars, appointment scheduling, meeting preparation, and follow-ups to maximize team efficiency and meeting attendance.. Qualified prospective business partners through discovery calls, assessing revenue, growth potential, and alignment with the company's business model while supporting consistent lead qualification standards.
Executive Appointement Setter & Cold Caller
Conducted 150–250 daily cold calls and targeted email outreach to generate and qualify acquisition leads.. Evaluated prospective business partners through discovery calls, assessing revenue, growth potential, and alignment with the company’s business model.. Scheduled appointments for senior acquisition executives, coordinating meeting preparation and prospect follow-ups to improve conversion rates.. Managed the sales pipeline and maintained accurate CRM records to track prospect engagement, monitor lead progress, and support acquisition targets.
Lead Generation & Sales Development Representative
Conducted 300–500+ cold calls daily, engaging prospects, overcoming objections, and qualifying leads for the sales team.. Generated 40–50 qualified leads weekly through 300–500+ inbound and outbound calls daily.. Scheduled 30–40 qualified sales appointments weekly, increasing pipeline conversions by 20%.
Habilidades
Transcripción del Video
Sales professional
Hi, my name is Deborah and thank you for considering my application. I am a sales professional with over five years of experience across B2B, B2C, and D2C industries. I have experience as an appointment setter, a cold caller, sales development representative, lead generation specialist, and a sales representative. In my previous role, I handled over 150 calls daily. These include cold calls, inbound and outbound calls, generating quality leads, scheduling qualified appointments for my executive.
Sales professional
Hi, my name is Deborah, and I am a sales professional with over five years of experience as an appointment setter, a cold caller, sales development representative, lead generation specialist, and a sales representative. In my previous role, I handled over 150 calls daily. These include cold calls, generating quality leads, scheduling qualified appointments. I thrive in a fast-paced and high-volume environment where I can bring my skills to work, and I am comfortable using campaign scripts, handling objections, and meeting my daily and weekly KPIs.
30 secs
Hi, my name is Deborah, and I am a sales professional with over five years of experience as an appointment setter, a cold caller, sales development representative, lead generation specialist, and a sales representative. In my previous role, I handled over 150 calls daily. These include cold calls, generating quality leads, scheduling qualified appointments. I thrive in a fast-paced and high-volume environment where I can bring my skills to work and I am comfortable using campaign scripts, handling objections, and meeting my daily and weekly KPIs.
sales professional
Hi, my name is Deborah and I am a sales professional with over five years of experience as an appointment setter, a cold caller, sales development representative, lead generation specialist, and a sales representative. In my previous role, I handled over 150 calls daily. These include cold calls, generating quality leads, scheduling qualified appointments. I thrive in a fast-paced and high-volume environment where I can bring my skills to work and I am comfortable using campaign scripts, handling objections, and meeting my daily and weekly KPIs.