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Deborah
Customer Service and Operations Expert with Diverse Industry Experience
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Competencies
Provided direct support to clients and travelers, addressing issues, managing communications, and ensuring service quality.
Oversaw logistics, procurement, and project coordination for multiple roles, streamlining processes for efficiency.
Maintained clear and professional communication with clients, managing updates and disengagement letters effectively.
Led specialized teams in customer support and operations, overseeing workflow and coordination among members.
Assisted a law firm in evaluating legal cases, conducting analysis and determining case procedures.
Education
Languages
Summary
Experienced in customer service, operations, and client relations across industries like legal, logistics, and technology. Skilled in team coordination, case evaluation, and process improvement, with a proven track record in managing complex projects and client communications.
Key Achievements
- Led procurement, customer service, and logistics coordination for OSI Outsourcing, managing multiple projects including Shoppertrack.
- Supported a national law firm by evaluating and analyzing medical malpractice cases, contributing to case progression decisions.
- Trained and managed teams across various customer support roles, enhancing communication and operational efficiency.
Experience
QA Tester
Black Box Testing focusing on the external behavior and functionality of the software., As a tester I interact with the system as an end-user would, providing inputs and observing outputs to verify it meets specified requirements.
Client Relations Agent
Making and Receiving calls to update clients, Maintaining clear communication with clients, Dealing with Disengagement letters for clients, Logistic and Organizing attorneys calendars
Special Operations Team Lead
Provisioning Agent, Swivel Chair Agent, Customer Service Representative, Logistics and Customer Support Coordinator, Oversaw Procurement, Customer Service and the Shoppertrack project.
Case Consultant
Assisting a United States nationwide law firm with the evaluation of possible sue cases, specialized on medical mal-practices., Responsible for listening, screening, analyzing, evaluating, and assigning each consultation to determine how the cases should proceed.
Business Developer Representative
Managing the calendar of the Sales Vice-President, Trained into a business developer by making connections with CEO, CEE and CFO through LinkedIn, Email or cold calling.
OnePath Dispatcher/Genesis Agent
In charge of selecting services, organizing appointments and creating schedules for certified technicians from USA and Canada., Communicated with customers regarding their requests and with technicians regarding their responsibilities.
Fit-bit Advocate
Worked as a customer service agent for the Fit-bit Company, troubleshooting any type of issue the tracker device presented.
Customer Service Agent
Resolved any type of issue a traveler could have during their flight., Organized and resolved passengers’ hospitality during flight delays or cancellations.
Client-Connectivity Agent for MSN
Used to troubleshoot internet connections and any other issues the customer would have.