Dedicated customer support specialist with extensive experience in technical troubleshooting, client communication, and process improvement. Adept at resolving complex issues and enhancing customer satisfaction.
Proven ability to deliver exceptional service, resolve issues efficiently, and build client trust.
Skilled in diagnosing and resolving hardware, software, and account-related issues promptly.
Excellent verbal and written communication, ensuring clarity and customer satisfaction.
Effective at negotiating payment plans and overcoming objections to secure positive outcomes.
Bill Gosling Outsourcing
Handled inbound and outbound collections calls for delinquent accounts.. Negotiated payment arrangements and settlements effectively.. Applied objection handling techniques to secure payments and retain customers.. Ensured compliance with internal policies and collection regulations.. Documented account activity, agreements, and follow-ups accurately.
Manpower (Assigned to DHL)
Provided in-person support to customers, suppliers, and internal staff.. Managed package reception, documentation, access control, and inquiry resolution.
Foundever
Handled customer service requests using internal systems while meeting quality, accuracy, and response-time metrics.
American Customer Connections LATAM
Assisted customers with account setup, billing explanations, logistics coordination, and retention through clear communication.
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Capable of managing multiple tasks efficiently under pressure to meet organizational goals.
Teleperformance Costa Rica
Provided technical support, assisted new hires during onboarding, and created internal documentation and training material.
Concentrix
Resolved software, hardware, payment, and account-related issues while documenting cases accurately and efficiently.
