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Customer Service Supervisor with 20+ years in Telecommunications and Sales
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Competencies
Extensive experience supervising customer service teams, improving service quality, and client relations.
Proven ability to lead sales teams, develop strategies, and achieve sales targets across diverse markets.
Fluent in English and Spanish, skilled in translation and interpretation for professional and medical contexts.
Strong leadership skills managing teams, projects, and operational workflows under pressure.
Languages
Summary
Dedicated professional with over 20 years in telecommunications, sales, and customer support. Skilled in team leadership, project management, and bilingual communication, delivering exceptional service and driving growth.
Key Achievements
- Supervised and improved customer service operations across multiple companies, enhancing client satisfaction and operational efficiency.
- Led sales and telemarketing teams to meet and exceed targets, contributing to revenue growth.
- Managed multiple projects including data entry, translation, and customer support, demonstrating versatility and leadership.
Experience
General Technician and Electronic
Verizon and Verizon Wireless.. Quest Communications.. Promoted to QA.. Parago Data Entry and Parago Customer Service (Floor Supervisor)
Telemarketing Rep
Telemarketing Rep for Mosaic(selling different types of magazines packages). Telemarketing Rep for Long distance services USA. Political surveys. Telemarketing for Tele Performance(Selling credit cards, Visa, Master Card and credit card reports.. Promoted to Sales Verifier (QA Department)
Customer service supervisor
Dollar Phone Customer service supervisor. Reliable Tele Card Network (Project Manager). Curb your Cravings USA Herbals (Project Manager). Parago Data Entry (Supervisor). Parago Customer Service (Supervisor)
Customer service and Sales Dept. (Supervisor)
Sales representative Medicare A+B
Translation/interpretations
English to Spanish translation/interpretations, for doctors and teachers (schools), for parents and/or guardians of Latino children, and car insurance companies.