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Customer Support and Construction Supervisor with 6+ years in service and engineering
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Competencies
Applied problem-solving, multitasking, and effective communication to resolve customer inquiries and issues across various platforms.
Handled project coordination, budget oversight, and supervised construction activities and reports.
Managed inventory, drafted as-built drawings, and supported technical tasks within engineering projects.
Performed technical, environmental, financial supervision and verified project payments and modifications.
Managed inventory systems, tracked equipment rentals, and coordinated materials for construction and warehouse activities.
Education
Languages
Summary
Experienced in customer support, technical supervision, and construction project management, with a proven ability to handle diverse tasks efficiently.
Key Achievements
- Provided technical support via messaging and phone for major service providers, resolving diverse customer issues.
- Supervised construction projects including technical, environmental, and financial aspects, ensuring compliance and progress.
- Managed inventory and drafted technical drawings across multiple engineering and construction roles, demonstrating skill versatility.
Experience
Support Advisor – Messaging in Live Person
Provided dedicated advisor support through LivePerson messaging for a major music streaming service., Assisted customers with a range of technical issues, including troubleshooting app or account problems, resolving login issues, and investigating account takeovers (ATO)., Addressed...
Support Advisor - Phone in Avaya
Provided front-line support to customers via inbound calls, assisting with a wide range of banking services., Processed internal money transfers between customer accounts, submitted refund requests, and handled charge disputes related to potential fraud., Assisted clients with debit card...
Construction Resident
Ensure that construction activities are carried out correctly, both technically and within the budget., Keep track of equipment rentals., Prepare construction progress reports., Request materials., Prepare payment certificates and amendments., Fill out the construction logbook.
Engineering Assistant and Storekeeper
Manage inventory using the Kardex system., Draft as-built drawings., Request material purchases., Update construction progress reports., Monitor equipment rentals.
Resident Supervision [Residente de Interventoría]
Performed technical, environmental, administrative, and financial supervision tasks during the architectural and landscaping development of La Vorágine Park., Processed partial supervision reports., Verified partial payments and contract modifications related to the construction project.
Engineering Assistant
Warehouse management and control., Draft as-built drawings., Monitor equipment rentals., Assist in preparing contract amendments and partial payments., Prepare calculation reports., Fill out the construction logbook.