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Delfia Yaneth De La Cruz Gonzalez's avatar
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Delfia Yaneth De La Cruz Gonzalez

San Salvador, San Salvador Department, El Salvador

Customer Service & Sales Specialist with 5+ years in B2B & B2C sectors

  • Handled diverse customer support roles including technical support, collections, and billing, demonstrating role versatility.
  • Provided frontline customer service for major telecom services, managing inquiries, payments, and conflict resolution.
  • Supported team operations through floor support and incident follow-up, enhancing team efficiency.
Customer Service
Expert
Delivered comprehensive customer support across billing, technical issues, and service inquiries.
Sales & Payments
Advanced
Engaged in sales activities and managed customer payments, payments arrangements, and credits.
Communication Skills
Expert
Utilized effective verbal and written communication to resolve issues and ensure customer satisfaction.
Technical Support
Intermediate
Provided technical assistance to clients for digital TV, internet, and phone services.
Teamwork & Leadership
Intermediate
Supported team operations by helping train new agents and ensuring smooth workflow.

Languages

English
Advanced
See Full Skillset on CazVid
Sep 2022 - Apr 2024
Customer Service - Sales Representative
Concentrix Global Services S.A DE S.V
Customer Service Representative for DirecTV, Internet, phones, and Applications., Sales., Tech support., Floor Support for other agents., Take payments, setting automatic payments, payment arrangements., Collections., Provide credits.
May 2020 - Sep 2022
Teleoperador - loyalty
Concentrix Global Services S.A DE S.V
Disconnections., Technical Support., Incident Follow-up., Save customers., Payment Arrangements., Billing.
View Complete Work History
🎓
Universidad De EL Salvador Facultad Multidisciplinaria de Occidente
Bachelor's Degree in English Language
Feb 2019
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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