Experienced customer service representative with a demonstrated ability to resolve technical issues, handle billing inquiries, and support sales efforts in the telecom industry. Bilingual in English with strong communication skills and a team-oriented approach.
Delivered comprehensive customer support across billing, technical issues, and service inquiries.
Engaged in sales activities and managed customer payments, payments arrangements, and credits.
Utilized effective verbal and written communication to resolve issues and ensure customer satisfaction.
Provided technical assistance to clients for digital TV, internet, and phone services.
Concentrix Global Services S.A DE S.V
Customer Service Representative for DirecTV, Internet, phones, and Applications., Sales., Tech support., Floor Support for other agents., Take payments, setting automatic payments, payment arrangements., Collections., Provide credits.
Concentrix Global Services S.A DE S.V
Disconnections., Technical Support., Incident Follow-up., Save customers., Payment Arrangements., Billing.
Bachelor's Degree in English Language
Discover other professionals with similar experience
Supported team operations by helping train new agents and ensuring smooth workflow.
