Delmer - Customer Service & Technical Support Lead with 5 years in Telecom

Tegucigalpa, Francisco Morazán Department, Hondurasen

Led technical teams at Teleperformance, improving team capabilities through coaching and mentoring.

Collaborated with stakeholders and project teams for timely delivery of technical roadmaps.

Published on CazVidVideo interview available

Summary

Dedicated technical and customer service professional with 5 years of experience in the telecom industry, skilled in team leadership, troubleshooting, and stakeholder collaboration.

Video Resume

Key Achievements

Provided technical support and customer service across diverse channels such as calls, emails, and live chat.

Skills

Technical SupportAvanzado

Applied technical troubleshooting skills to resolve customer issues remotely and in real-time.

Customer ServiceAvanzado

Delivered clear communication and problem resolution to ensure high customer satisfaction.

Communication SkillsAvanzado

Utilized effective communication skills in technical support and stakeholder collaboration.

Agile Delivery MethodologiesIntermedio

Implemented agile practices to ensure efficient technical project delivery.

Policy ImplementationIntermedio

Experience

Technical Lead

Teleperformance

09/2023 - Current

Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps., Responded to customer concerns quickly and effectively, minimising service disruptions., Developed junior staff through targeted coaching and mentoring, improving capabilities...

Technical &amp; Costumer Service Representative

Teleperformance

10/2022 - 09/2023

Proactively upsold products and services throughout customer interactions, following company guidelines., Provided clear and concise step-by-step technical support to guide clients.

Technical Support Representative

Startek

06/2021 - 06/2022

Asked customers targeted questions throughout troubleshooting to determine smart solutions., Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.