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Delmy
Customer Service Professional with 12+ years in Support & Teaching
Video resume
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Competencies
Provided customer support and resolution through inbound, outbound calls, email, and escalation management.
Delivered effective communication and constructive feedback in customer interactions and teaching roles.
Handled administrative responsibilities efficiently, including HR assistance and scheduling.
Demonstrated cultural sensitivity while engaging with diverse clients and students in Guatemala.
Educated teenagers and adults in English, adapting communication styles to different learners.
Education
Languages
Summary
Experienced customer service representative and virtual English teacher with over 12 years of supporting clients and engaging learners, proficient in communication, organization, and cultural awareness.
Key Achievements
- Served as Customer Service Representative handling inbound and outbound calls across multiple companies.
- Taught English to teenagers and adults, demonstrating versatility and communication skills.
- Managed administrative tasks including HR assistance and reception, supporting organizational functions.
Experience
Customer Service Representative
Outbound calls – Back office – Emails, Inbound calls – Tracking packages
Inbound calls, Customer support, Escalations team resolution, Retention, Payment arrangements, Collections, Outbound calls – Update clients information
Virtual English Teacher
Teaching English to teenagers/adults
Administrative Assistant
HR Assistant, Receptionist