Delmy - Logistics Coordinator with 5+ years of operational experience

Resolved customer concerns and managed complaints, providing effective solutions and ensuring customer satisfaction.

Coordinated shipping, receiving, and inventory management to ensure smooth supply chain operations.

Communicated effectively with customers, warehouses, and carriers to coordinate tasks and resolve issues.

Identified and fixed shipping errors, negotiated overdue accounts, and handled customer complaints efficiently.

Used internal software to process reservations, check-ins

Fielded customer complaints and comments about baggage services, Updated records when lost, delayed or pilfered bags were found, Processed and secured unclaimed luggage

Resolved concerns with products or services to help with retentions and drive sales, Documented and detailed calls and complaints using call center`s CRM database, Researched issued through identifications of similar past problems and recommended most appropriate solution

Provide additional backup support for shipping and receiving departments, Track and update the status of shipments, Schedule carrier and route assignments, Ensure timely schedules for client orders, Manage inventory databases, Identify and fix shipping errors, Prepare invoices, followed by credit card- wire transactions payments, CIT credit request for clients account, Import EDI orders and export ASN documents, Follow up backorders and provide an estimated time available, Maintain records of contacts and attempted contacts, Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments, Daily communication with the warehouses