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Customer Service & Tech Support Specialist with 10+ years experience
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Competencies
Applied in multiple roles including telecom, credit, and tech support, focused on building rapport and providing practical solutions.
Provided technical troubleshooting for software and hardware issues, including license management and basic OS problems.
Built customer relationships to encourage sales and retain clients, with experience in collections and loan sales.
Designed and led activities for community groups, ensuring engaging and well-organized events.
Delivered speeches and guided groups at various events, demonstrating effective verbal communication skills.
Education
Summary
Experienced in handling customer relationships, technical troubleshooting, sales, and program planning across diverse sectors including telecom, education, and finance.
Key Achievements
- Led groups at a biblical camp, developing program content and facilitating large and small gatherings.
- Managed customer relationships and technical troubleshooting across multiple telecom and service providers.
- Handled diverse roles including sales, customer care, collections, and loan origination, demonstrating role progression and skill diversification.
Experience
Leader
Leading and Guiding groups of people through collective activities (children, young people and adults)., Creating programs for special events and recreation., Providing speeches for big or small groups of people.
Salesman
Organizing, cleaning, and selecting among new and old commodity., Handle plenty of people., Managing finances.
Technical Support
Building a relationship with the customer, Setting up Microsoft account and licenses and basic troubleshooting, Fixing issues related to activation, renewing, installing and uninstalling licenses, Fixing issues, a little bit related to windows blue or black scream, Cortana or start menu including starting windows and office.
Customer Service
Building a relationship with the customer, Making empathy with practical and efficient solutions for the customer.
DMS, Contingency
Customer service, Billing, Soft Collection, Retention Skills, Fraud, Issue & Denying Refunds & Credits, Charges & Finances.
Tech Support & Customer Care
Customer Service, Billing, Tech Support, Finance.
Retentions
Customer Service, Refunds, Soft-Tech Support, Retention.
English Teaching
Teaching for kids, teenagers and adults.
Cigna (Dental Insurances) & Comcast (Security Assurance)
Customer Service, Billing, Claims, Explanations of Benefits for providers.
Customer Service
Customer Service, Security Assurance, Frauds and IDT cases, Basic Tech Support Issues.
Debt Collector
Collections, Customer service.
Verizon Wireless
Customer Service, Sales, Tech support & internal tickets handling.
Loan Specialist
Loan originator, Customer Service, Sales, Retention.