April 2010 - October 2015
Leader
180° (Campamento Biblico Bautista)
Leading and Guiding groups of people through collective activities (children, young people and adults)., Creating programs for special events and recreation., Providing speeches for big or small groups of people.
December 2012 - December 2014
Salesman
Fairs
Organizing, cleaning, and selecting among new and old commodity., Handle plenty of people., Managing finances.
September 2015 - April 2017
Technical Support
Teleperformance
Building a relationship with the customer, Setting up Microsoft account and licenses and basic troubleshooting, Fixing issues related to activation, renewing, installing and uninstalling licenses, Fixing issues, a little bit related to windows blue or black scream, Cortana or start menu including starting windows and office.
September 2015 - April 2017
Customer Service
AT&T
Building a relationship with the customer, Making empathy with practical and efficient solutions for the customer.
April 2017 - September 2017
DMS, Contingency
VanRu Credit Corporation
Customer service, Billing, Soft Collection, Retention Skills, Fraud, Issue & Denying Refunds & Credits, Charges & Finances.
September 2017 - November 2018
Tech Support & Customer Care
Teleperformance
Customer Service, Billing, Tech Support, Finance.
November 2018 - November 2019
Retentions
Ballena Media
Customer Service, Refunds, Soft-Tech Support, Retention.
July 2018 - March 2019
English Teaching
Instituto de Aprendizaje Mizpa
Teaching for kids, teenagers and adults.
April 2020 - July 2021
Cigna (Dental Insurances) & Comcast (Security Assurance)
Concentrix
Customer Service, Billing, Claims, Explanations of Benefits for providers.
April 2020 - July 2021
Customer Service
Comcast
Customer Service, Security Assurance, Frauds and IDT cases, Basic Tech Support Issues.
July 2021 - September 2022
Debt Collector
UCB
Collections, Customer service.
November 2022 - March 2023
Verizon Wireless
Infosys
Customer Service, Sales, Tech support & internal tickets handling.
2023 - nowadays
Loan Specialist
Service first
Loan originator, Customer Service, Sales, Retention.
