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Customer Service Manager at Incfile.com
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Competencies
Skilled in leading customer service teams, optimizing performance, and enhancing client satisfaction.
Proficient in analyzing metrics and creating reports to drive operational improvements.
Experienced in supervising teams, mentoring staff, and ensuring service quality.
Exceptional at providing front-line support and resolving customer inquiries efficiently.
Knowledgeable in ensuring customer interactions adhere to legal and company standards.
Education
Languages
Summary
Dedicated customer service manager with over 5 years leading teams, optimizing operations, and ensuring client satisfaction in dynamic environments. Skilled in performance analysis, team supervision, and compliance.
Key Achievements
- Led a team of supervisors, enhancing performance and attendance metrics.
- Developed detailed reports to optimize customer service operations.
- Ensured compliance and accuracy in customer order processing for legal entities.
- Managed high-volume customer interactions, improving satisfaction levels.
- Supervised and trained agents to achieve operational excellence.
Experience
Customer Service Manager
Supervised 3 team supervisors and oversaw the performance and attendance of their respective agent teams., Monitored and analyzed activity and performance metrics; created detailed reports to track productivity and service quality., Collaborated cross-functionally with other departments to ensure seamless workflow and issue resolution., Ensured timely and efficient handling of customer interactions, including tickets (emails), calls, chats, and escalations, with a strong focus on first-contact resolution and customer satisfaction.
Customer Service Agent
Provided front-line support to customers placing orders for LLCs, Corporations, and Non-Profit entities, ensuring accuracy and compliance with state requirements., Handled high volumes of inbound calls and emails, assisting clients through the business formation process and answering questions regarding filings, documentation, and timelines., Supported operational efficiency by documenting client interactions and collaborating with internal departments as needed.
Collections and Reservations
Reservations for time share owners as well as general customer service., Collections to past due account also for timeshare owners.
Service Express Agent
Service to guests with doubts or requests that they had, as well as making reports of calls and occupation.
Service Express Agent
Service to guests with doubts or requests that they had, as well as making reports of calls and occupation and individual or group reservations.
Customer service representative
Customer service and telephone technical support for Bank of America Customers regarding accounts, balance and transactions.
Administrative Assistant
Preparation of administrative documents corresponding to the Department of Tourism, as well as tours.
Customer service representative
Customer service to reliant (electric company) customers regarding their service or bill.