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Business Analyst with 8 years of experience in financial services
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Competencies
Utilized data analysis tools to interpret complex data sets and support business decisions.
Led meetings with stakeholders to elicit and document business requirements.
Coordinated project activities, ensuring deliverables met deadlines and specifications.
Facilitated communication between technical teams and business stakeholders.
Education
Summary
Dedicated business analyst with 8 years of experience in financial services, specializing in requirements management, data analysis, and project coordination.
Key Achievements
- Led requirements gathering and documentation for multiple enterprise projects.
- Managed cross-functional teams to deliver process improvements on time and within scope.
- Conducted data analysis to support strategic decision-making and reporting.
Experience
Language Instructor
Assisted different students by helping them improve their knowledge of English with the objective of having a better future.
Front desk and Manager
Manage customers complaints and offered a great customer service with the intention of having them back at the hotel., Sales and accountability management., Led the hotel team to comply the daily goals in spite to any difficulty that we had to face.
Customer service agent
Answered multiple calls of different ticket sellers with issues and complaints about sales fulfillment., Guided and assisted new sellers by walking them through the website and the process of completing their future sales.
Professional soccer player
Trained and played for multiple professional soccer teams, learning numerous training programs, body health and development process.
Owner
Created and developed an online store., Took care of client orders and walked them through the process of buying online., Managed social media and advertisements., Created different sales plans and marketing strategies looking forward to the goals of improving the store and raise a small project to a national business.