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Customer Service Specialist with 5 years in Retail and Finance
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Competencies
Handled inbound calls, provided empathetic support, and maintained high customer retention rates.
Scheduled client appointments and explained services to potential customers, supporting sales growth.
Negotiated payment plans with clients, ensuring compliance with regulations and improving recovery rates.
Resolved customer disputes effectively to maximize satisfaction and loyalty.
Education
Languages
Summary
Dedicated customer service specialist with 5 years of experience in retail and finance sectors. Skilled in handling inquiries, negotiations, appointment setting, and dispute resolution. Known for exceeding goals, building trust, and maintaining high customer satisfaction.
Key Achievements
- Consistently exceeded customer service goals at Ibex Nicaragua, enhancing customer satisfaction.
- Scheduled and coordinated client appointments effectively, supporting sales operations.
- Negotiated flexible payment plans, increasing debt recovery efficiency with clients.
Experience
Customer Service Representative
Handled inbound calls for order delays, refunds, replacements, and seller disputes., Provided empathetic support to maximize customer satisfaction and retention., Recognized for consistently exceeding customer service goals.
Appointment Setter
Scheduled client appointments through outbound calls and email follow-ups., Explained company services, overcame objections, and built client trust., Accurately recorded details in CRM and coordinated with the sales team.
Debt Collector
Negotiated with clients to establish payment plans and settlements., Ensured compliance with fair collection practices., Developed persuasive communication strategies to increase recovery rates.