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Competencies
Demonstrated experience with Customer Service & Relationship Building.
Demonstrated experience with Complaint Resolution & Problem-Solving.
Demonstrated experience with SLA & KPI Adherence.
Demonstrated experience with CRM & Ticketing Systems.
Demonstrated experience with Active Listening & Clear Communication.
Education
Languages
Summary
Professional profile
Experience
Senior Customer Operations Specialist
Handled end-to-end resolution of complex customer cases across global accounts, communicating directly with customers by phone and email in English.. Managed high-volume case queues while consistently meeting or exceeding SLA response and resolution targets.. Resolved billing, booking, and service complaints professionally and empathetically, maintaining high customer satisfaction scores.. Coordinated across billing, provisioning, and technical departments to research and resolve escalated customer issues quickly and effectively.. Documented all customer interactions accurately in CRM systems to ensure consistent, high-quality follow-up.
International Travel Network Agent
Provided direct customer support to US-based clients, processing and validating flight, hotel, and car rental bookings.. Communicated booking confirmations, changes, and issue resolutions clearly in English to ensure customer satisfaction.
Business Development Manager
Managed B2B client accounts across Europe, handling client communication, order documentation, and timely issue resolution.. Acted as the primary point of contact for client questions and service follow-up.
Digital Media Buyer & Campaign Analyst (Part-Time)
Communicate directly with English-speaking clients to report on campaign status and resolve performance issues.. Deliver weekly client-facing reports and respond to client questions in a clear, professional manner.
Assistant Sales Manager
Managed customer accounts and resolved order and service issues for corporate clients.