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David Diamene

Santo Domingo, Nacional, Dominican Republic

Interpreter and Customer Service Professional with diverse communication skills

  • Facilitated accurate and confidential communication across sectors including medical, legal, and customer service.
  • Delivered interpretation services via phone and video platforms, maintaining compliance with industry standards.
  • Provided consistent customer support, managing high interaction volumes and utilizing CRM tools effectively.
Interpretation
Expert
Performed accurate and confidential interpretation services across multiple industries using remote communication platforms.
Customer Support
Advanced
Addressed customer inquiries and resolved issues efficiently across various channels, ensuring satisfaction.
Communication Skills
Expert
Utilized active listening and clear communication to facilitate understanding and service quality.
CRM Tool Utilization
Intermediate
Effectively used CRM systems to document interactions and follow-up on unresolved customer issues.
Organizational Skills
Intermediate
Managed multiple tasks including interpretation and customer support while maintaining quality standards.

Languages

Haitian Creole
Fluent
English
Intermediate
See Full Skillset on CazVid
Nov 2023 - Sep 2024
Haitian Creole Interpreter
One World Global Services (OWGS)
Facilitated accurate and confidential communication between parties with language barriers across diverse industries, including medical, legal, and customer service sectors., Delivered high-quality interpretation services over phone and video platforms, adhering to industry standards and protocols., Managed complex terminology with precision, ensuring clarity and understanding for all parties involved.
Jan 2023 - Oct 2023
Customer Service
Teleformance
Provided outstanding customer support, addressing inquiries, resolving issues, and ensuring satisfaction across various channels., Managed high volumes of customer interactions daily while maintaining a positive and professional demeanor., Collaborated with team members to meet and exceed customer service performance metrics., Utilized CRM tools effectively to document customer interactions and follow up on unresolved issues.
View Complete Work History
🎓
Lycee Toussaint Louverture
Language Course
Completed Jul 2019
🎓
New American institute
Completed Aug 2020
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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