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Collections and Verification Advocate with diverse communication skills
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Competencies
Utilized communication skills to handle customer interactions and verification processes across roles.
Applied problem-solving skills to resolve customer issues and verify account information.
Engaged in negotiation during collections and sales processes to achieve favorable outcomes.
Demonstrated proficiency with various digital communication tools and data verification software.
Led team efforts in communication and customer service tasks within roles.
Education
Languages
Summary
Experienced advocate with strong communication, problem-solving, and negotiation skills, adept at handling customer verification and collections in telecommunications and automotive industries.
Key Achievements
- Handled inbound calls to collect payments and complete sales at AT&T
- Verified documents and accounts, completing sales and managing digital communication at Carvana
- Gained experience in customer verification and communication as a Bilingual Agent at Telat Viapath
Experience
Collections Advocate
Take inbound calls, Collect money, Complete sales
Verification Advocate
Verify documents, Verify accounts, Complete sales, Inbound, outbound and digital communication.