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Customer Service & Sales Advisor at Teleperformance
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Competencies
Proven ability to deliver exceptional customer support through effective communication and problem-solving.
Adept at conveying information clearly and assertively across diverse channels and audiences.
Skilled in organizing workflows and managing multiple tasks efficiently in dynamic environments.
Proficient in Microsoft Office Suite and database management tools for operational support.
Education
Summary
Experienced in client support, sales, and database management with a strong focus on problem resolution and process organization. Adept at engaging with diverse customers and leveraging technology to enhance service delivery.
Key Achievements
- Managed customer inquiries via phone and chat, ensuring high satisfaction levels for domestic and international clients.
- Handled database management and technological tools to streamline service operations.
- Resolved customer requests, PQRS, and cases efficiently, maintaining a high resolution rate.
Experience
Asesora de Servicio al Cliente y ventas
Atención telefónica y por chat a clientes nacionales e internacionales.. Manejo de bases de datos y herramientas tecnológicas.. Gestión de solicitudes, PQRS y seguimiento de casos hasta su resolución.. Experiencia destacada en la resolución diaria de solicitudes de clientes, garantizando altos niveles de satisfacción.. Cumplimiento constante de indicadores de calidad y productividad en servicio al cliente.