This is my profileContact via CazVidDiana
Encuestadora
Contact
Tocancipá, Colombia
Available on CazVid
Competencies
Technical SupportExpert
Extensive experience in troubleshooting, customer service, and technical assistance across telecom and security systems.
Network InfrastructureAdvanced
Skilled in implementing and certifying structured voice and data networks for reliable connectivity.
Project Formulation & EvaluationAdvanced
Proficient in designing and assessing projects to ensure alignment with organizational goals.
Leadership & Team ManagementIntermediate
Experienced in leading teams, coordinating tasks, and fostering effective communication.
Strategic Planning & AnalysisIntermediate
Capable of analyzing management indicators and developing strategies for operational improvement.
Education
Ingeniería Electrónica
UNIVERSIDAD CENTRAL
TECNOLOGÍA EN FORMULACIÓN DE PROYECTOS
SENA - Servicio Nacional de Aprendizaje
Curso Inglés Básico Nivel 1
SENA - Servicio Nacional de Aprendizaje
Curso Servicio al Cliente y relaciones interpersonales
SENA - Servicio Nacional de Aprendizaje
Curso de mercadeo
SENA - Servicio Nacional de Aprendizaje
Curso de aplicación de herramientas ofimáticas con Microsoft Excel en el entorno laboral
SENA - Servicio Nacional de Aprendizaje
Preparation for IELTS
NFACT – New Settlers Family and Community Trust
Curso elaboración de cálculos y tablas financieras con Microsoft Excel
SENA - Servicio Nacional de Aprendizaje
Languages
InglésBásico
Summary
Electronics Engineer with over 20 years of experience in technical support, network implementation, and project formulation. Adept at leading teams, managing projects, and delivering innovative solutions in telecom and security sectors.
Key Achievements
- Led the implementation of CCTV systems, improving security infrastructure efficiency.
- Designed and certified structured networks, enhancing communication reliability.
- Formulated and evaluated projects, contributing to successful telecom initiatives.
- Provided technical support across multiple roles, ensuring customer satisfaction and operational stability.
- Managed and analyzed management indicators to optimize team performance.
Experience
Encuestadora
DANE
Detallista – Asistente Administrativa y de Logística
TUI CAMPERS
2023 - 2024
Soporte Técnico
Proyectos Outsourcing SAS
2020 - 2023
Etapa productiva Tecnología en Formulación de proyectos
UNE EPM TELECOMUNICACIONES SA
Asesor soporte técnico – Servicios al cliente
Independiente
2010 - 2019
Asesor soporte técnico
Latinoamericana de telefonía y electricidad ltda
1998 - 2010
Skills
Technical SupportNetwork InfrastructureProject Formulation & EvaluationLeadership & Team ManagementStrategic Planning & Analysis
Published on CazVid - Jun 2, 2026