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Diana
Customer Service with 7 years of call center experience
Video resume
Customer service rep
SalesnCustomer service nBack officenAppt scheduler
Contact
San Pedro Sula, Cortés Department, Honduras
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support via calls, chats, and emails, addressing customer inquiries and resolving issues.
SalesAdvanced
Engaged customers in upselling and product promotion across various service and product categories.
Appointment SchedulingIntermediate
Managed scheduling for clients and coordinated follow-ups efficiently.
Communication SkillsAdvanced
Demonstrated effective verbal and written communication across different channels.
Product KnowledgeIntermediate
Acquired knowledge of a range of devices and services, facilitating customer consultations.
Summary
Experienced customer service representative with 7 years across multiple channels and industries, specializing in sales, support, and appointment scheduling.
Key Achievements
- Gained diverse experience managing chats, calls, and emails across multiple industries.
- Handled sales and customer support for products like Wi-Fi, cable, vacuums, and bus tickets.
- Extended career with progression from basic customer service roles to appointment scheduling and product sales.
Skills
Customer ServiceSalesAppointment SchedulingCommunication SkillsProduct Knowledge
Published on CazVid - Jul 3, 2025