Experienced customer service representative with 7 years across multiple channels and industries, specializing in sales, support, and appointment scheduling.
Provided support via calls, chats, and emails, addressing customer inquiries and resolving issues.
Engaged customers in upselling and product promotion across various service and product categories.
Managed scheduling for clients and coordinated follow-ups efficiently.
Demonstrated effective verbal and written communication across different channels.
Acquired knowledge of a range of devices and services, facilitating customer consultations.