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Customer Service & Translation Specialist with 5+ years of diverse experience
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Competencies
Assisted insurance members with benefits, claims, and coverage queries, delivering clear responses and solutions.
Enabled effective communication between diverse parties as a bilateral interpreter, supporting facilitation and understanding.
Translated technical and policy documents using CAT tools, ensuring accuracy in technical contexts.
Designed and delivered English language classes, enhancing students' linguistic skills in an academic setting.
Proficient in Microsoft Office and digital translation platforms, supporting document preparation and editing.
Education
Languages
Summary
Experienced in client support, interpretation, and document translation across healthcare, education, and government sectors.
Key Achievements
- Provided medical insurance support at Teleperformance, ensuring clear communication and effective solutions.
- Facilitated communication between beneficiaries and distribution teams as Bilateral Interpreter at Joni & Friends.
- Translated technical documents on Environmental Liabilities for the Ministry of Economy.
Experience
Representante de Atención al Cliente
Asistencia a los miembros de seguros médicos en temas de beneficios, coberturas y reclamaciones, asegurando respuestas claras y soluciones efectivas.
Intérprete bilateral
Facilitando la comunicación entre beneficiarios y el equipo de distribución.
Maestra
Impartición de clases de inglés, diseñando y facilitando actividades de aprendizaje para mejorar las habilidades lingüísticas de los alumnos en un entorno académico.
Traductora
Traducción de documentos técnicos sobre los Pasivos Ambientales Mineros en El Salvador.