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Customer Service Experience Representative
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Competencies
Demonstrated experience with Salesforce.
Demonstrated experience with Bilingual Communication.
Demonstrated experience with Omnichannel Management.
Demonstrated experience with Data & Records Management.
Demonstrated experience with KPI Tracking.
Education
Languages
Summary
Professional profile
Experience
Customer Service Experience Representative
Assisted a significant volume of customers daily with a positive attitude and a dedicated focus on ensuring customer satisfaction.. Addressed customer inquiries via calls and emails, providing detailed information about products and services.. Managed a continuous stream of customer calls, minimizing wait times for optimal service delivery.. Maintained accurate customer records by regularly updating account information.. Utilized customer service software proficiently to streamline interactions and monitor customer satisfaction levels.
Customer Service Agent / Referral Agent
Ensured attentive engagement throughout online conversations to accurately address the client's needs.. Employed language consistent with the company's style and tone to maintain brand identity.. Followed up with clients’ post-service to gauge their satisfaction level and gather feedback.. Provided efficient solutions to customer inquiries and concerns, tailored to their unique profile and requirements, achieving a CSAT overall of 98%.. Managed multiple social platform chats simultaneously to maximize accessibility and responsiveness.. Adhered to internal company procedures and regulations to maintain operational integrity reaching QA scores of 100%.. Met productivity metrics set by supervisors to optimize performance and service delivery.
Customer Service Agent
Assisted a high volume of calls with customers daily with a positive demeanor and a strong emphasis on ensuring customer satisfaction.. Actively engaged with customers, addressing their concerns effectively while prioritizing their integrity and well-being, honoring the brand promise.. Provided personalized advice and support to customers, attentively catering to their specific needs and preferences.. Uphold customer satisfaction through proactive strategies aimed at understanding and resolving customer needs and issues for an overall of 90% first call resolution.