Diana - Software Developer with 5 years of experience in Web Applications

Built dynamic and responsive features for web applications using JavaScript.

Developed reusable components and maintained front-end functionality with React.js.

Managed source code versions and collaborated with team members via Git repositories.

Participated in Agile sprints, daily stand-ups, and sprint planning to streamline development workflows.

Monitor reservations on the hostaway platform, Communicate with guests to answer frequently asked questions, Assist the operation’s manager with the coordination of staff, Make KPI reports, Manage complaints and claims, Complete the insurance claim process

Manage e-mails and correspondence, Manage invoices, Keeping track of the purchasing agenda, Filing, drafting, reviewing documents and generating reports, Generate weekly reports of purchases made, Inventory, order new supplies and request maintenance or repair of office equipment, File management, Dealing with suppliers

Greeting and attending to customers upon their arrival and departure, Performing check-in and check-out procedures for guests, Providing information about the hotel, its facilities, services, and the surrounding area, Managing revenues, room charges, and additional or extra services, Resolving incidents, complaints, and customer claims, Managing reservation schedules, Assisting with purchases, Handling payment for services, commissions, and agreements, Inspecting cleanliness, Reporting any malfunctions or significant events