Profesional con experiencia en soporte integral, análisis de satisfacción y gestión de casos en entornos multinacionales, con habilidades en comunicación, organización y uso de herramientas tecnológicas.
Capaz de explicar y resolver conflictos de manera eficaz en entornos laborales diversos.
Experiencia en el manejo y seguimiento de casos relacionados con beneficios y soporte laboral.
Hábil en gestionar múltiples tareas y calendarios en diferentes zonas horarias.
Capacidad en la evaluación de métricas semanales para mejorar el desempeño.
Amazon
Provided comprehensive HR support through phone lines, emails, chats, tickets, and HR cases, ensuring a positive experience for employees in Canada, the US, and LATAM., Analyzed negative responses from customer satisfaction surveys as a How's My Driving (HMD) Quality Analyst, providing...
Cognizant
Provided specialized treatment and support for elderly patients, ensuring their health and well-being., In-depth knowledge of health benefits specific to the Connecticut and New York areas, assisting clients with navigating their options., Utilized tools such as Wellspark, Genesis, Facets, Compass,...
Administrative Logics
Managed scheduling of meetings and call backs for executives., Organized recruitment and onboarding processes, promoting a positive candidate experience throughout the hiring process., Handled daily payments and invoices for payroll, ensuring accurate financial records.
University course
University course
University course
English conferences
University Degree
Discover other professionals with similar experience
Competente en el uso de Salesforce, Kronos, Panorama, y otras plataformas de gestión.
