Diana - Customer Service & Technical Support with 5+ years in BPO and Sales

Barranquilla, Atlántico, Colombiaen

Handled diverse communication channels (calls, chats, emails) for North American clients, ensuring high-quality support.

Provided technical guidance and resolved complex issues for Cox Voice customers, maintaining professional communication.

Contact via CazVid

Published on CazVid

Summary

Experienced customer support professional skilled in CRM, technical assistance, and sales. Proven ability to handle complex inquiries, support technical troubleshooting, and contribute to sales growth. Adept at managing multiple communication channels and ensuring customer satisfaction in...

Key Achievements

Contributed to sales growth at Truly Nolen by guiding customers through product details, scheduling, and payment inquiries.

Skills

Customer Relationship ManagementIntermediate

Utilized CRM tools to manage customer data, interactions, and improve service delivery.

CommunicationAdvanced

Delivered clear, professional communication across calls, chats, and emails with diverse clientele.

Technical SupportIntermediate

Provided troubleshooting and technical assistance for service tools and customer devices.

Sales and Lead GenerationIntermediate

Engaged potential clients, explained product offerings, and identified sales opportunities.

Time ManagementIntermediate

Managed multiple customer interactions efficiently, meeting performance metrics consistently.

Languages

Spanish(Native)English(C1 – Advanced)

Experience

Customer Service Agent

Quantica BPO

Dec 2020 - Jul 2021

Handled inbound calls, live chats, and emails for U.S. and Canadian customers., Resolved customer inquiries, service issues, and escalations., Delivered high-quality customer support while meeting performance metrics.

Technical Support / Customer Service

Cox Voice

Oct 2021 - Jan 2023

Provided technical assistance and customer guidance on tools and services., Resolved issues efficiently while maintaining professional and clear communication., Documented customer interactions and technical solutions accurately.

Inbound Sales / Customer Service

Truly Nolen

Aug 2023 - Jan 2026

Initiated contact with new and potential clients, providing clear and detailed product information., Guided customers through the sales process, helping them make informed decisions aligned with their needs., Identified sales opportunities and contributed to strategies to increase revenue and...