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Sales professional with 5+ years in customer service and CRM management
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Competencies
Provided high-quality remote support in banking and sales environments, ensuring customer satisfaction.
Utilized LeadSales, HubSpot, and Salesforce for client tracking and relationship management.
Effective in client consultations, follow-ups, and managing large volumes of client interactions.
Engaged in cold calls, quotes management, and long-term client relationship building across multiple industries.
Proficient in document creation, spreadsheets, communication, and scheduling tools for productivity.
Education
Languages
Summary
Experienced in sales, customer service, CRM management, and communication across diverse industries, with a proven ability to exceed targets and build lasting client relationships.
Key Achievements
- Consistently exceeded sales targets at APD Printing Canada through client engagement and follow-up.
- Managed high-volume communication channels, handling up to 80 calls and 40 emails daily.
- Built and maintained a recurring client network in the cryogenic genetic material industry and banking sector.
Experience
Sales Representative
Serve wholesale and retail clients in Canada and the U.S. seeking printing services., Direct contribution to monthly sales growth, frequently exceeding targets., Respond to quotation requests and advise clients on product selection., Follow up on quotes, close sales, and build long-term client...
Customer Care Advisor
Provided remote support for Canadian clients in day-to-day banking and loan services., Managed an average of 80 daily calls, ensuring secure and high-quality service., Focused on customer satisfaction and effective problem resolution.
Sales Advisor
Promoted and sold cryogenic genetic material to clients across Mexico., Built a network of recurring clients in multiple regions of the country.