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Diego
Customer Service & Technical Support Specialist with 3+ years experience
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Competencies
Utilized bilingual skills to communicate effectively in English and Spanish across customer service and technical support roles.
Operated call management systems and databases to manage customer interactions efficiently.
Resolved diverse customer issues and hardware troubleshooting effectively in technical support roles.
Managed client interactions, ensuring high-quality service and customer satisfaction across roles.
Proficient in Microsoft Office tools to document and communicate effectively.
Education
Languages
Summary
Experienced bilingual customer service specialist with a strong background in technical support, health insurance, and client management for BPO companies.
Key Achievements
- Handled customer service in bilingual environments at Teleperformance Colombia and Concentrix.
- Provided technical support and troubleshooting for connected home products at Asurion Colombia.
- Managed health insurance client relations and appointment scheduling at Concentrix.
Experience
Customer service representative
Fraud specialist at the LOB Capital One., Experience in customer service in English and Spanish., Ability to solve problems and provide solutions efficiently., Knowledge of call management systems and databases., Ability to communicate effectively in both languages.
Connected Home Blended Expert
Technical support and sales Expert at the connected home LOB handling different products including Asurion Home + and Appliances + with experience troubleshooting internet connections and hardware issues.
Customer service representative and appointment setter
Health insurance customer service and appointment setter at the LOB Cigna Health Care., Extensive experience in customer service and experience with health insurance and appointment coordination., Demonstrated ability to effectively manage clients and suppliers, guaranteeing high quality service.