Experienced medical interpreter and multilingual customer service specialist with a demonstrated ability to facilitate clear, confidential communication and support diverse administrative and marketing functions.
Facilitated accurate and confidential communication between patients and healthcare professionals.
Resolved customer inquiries efficiently, analyzing needs and promoting products.
Managed document control, drafted correspondence, and handled client queries.
Oversaw social media content to ensure compliance with policies and guidelines.
Nuovo
Real-time translation of medical consultations between patients and healthcare professionals., Ensure precise and confidential communication in medical settings., Facilitate complex medical information in a clear and understandable manner., Adhere to confidentiality protocols and professional ethics.
Teleperformance
Efficient resolution of customer inquiries and issues., Analysis of customer needs and preferences., Coordination with other departments to resolve incidents., Identification of sales opportunities and product promotion., Effective problem solving and handling of customer objections., Guidance on various products and services.
RTP Topographic Agency
Document control and archiving of administrative files., General administrative tasks and support., Telephone support and client query resolution., Drafting emails, correspondence, and external communications.
TaskUs
Academic Baccalaureate
Advanced English Course
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Implemented and managed marketing strategies, including online advertising and social media promotion.
Content moderation for META's social media platforms., Comprehensive handling of company policies., Active participation in product promotion, aligning team goals with client needs.
Independent
Implementation of marketing strategies to increase visibility and attract new clients., Development of advertising campaigns to promote products and services., Management of online advertising and marketing campaigns., Collaboration in business promotion on social media platforms.
