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Customer Service & Sales Professional with 5+ years of experience
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Competencies
Applied sales techniques and customer retention strategies to increase revenue and customer loyalty.
Utilized negotiation and closing skills to resolve customer objections and secure sales or payments.
Engaged effectively with customers to understand their needs and provide satisfactory solutions.
Utilized Microsoft Office tools for data tracking and report preparation.
Education
Languages
Summary
Dedicated customer service professional with expertise in sales, collections, and client management across telecommunications and tech sectors.
Key Achievements
- Developed persuasive sales strategies that improved customer retention rates at Teleperformance.
- Consistently exceeded collections targets at AT&T through effective negotiation and objection handling.
- Managed high volumes of customer inquiries ensuring first call resolution at TCS.
Experience
Customer Service Rep
Provided excellent customer service while actively identifying opportunities to sell additional lines of service or upsell into a higher tier of service., Attended workshops and training sessions to enhance sales and negotiation skills., Developed persuasive sales strategies that improved customer retention rates.
Collections Representative
Negotiated payment plans and resolved billing disputes., Consistently exceeded collections targets by using negotiation and objection handling skills., Continually sought to promote the company by providing excellent customer service.
Customer Representative
Managed high volumes of customer inquiries, ensuring efficient 1st call resolution and excellent customer experience., Utilized CRM tools to track customer data., Resolved customer issues and complaints quickly and professionally.