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Customer Service and Sales Representative
Handled inbound customer inquiries related to reservations, menu details, and service feedback via phone and digital channels., Promoted restaurant offerings and upsold products during customer interactions, contributing to increased daily sales., Resolved customer concerns with professionalism and efficiency, maintaining high satisfaction ratings., Collaborated with front-of-house staff to ensure seamless communication between remote support and on-site operations.
Logistics and Supplier Support
Reduced delivery times of agricultural products by 15% through a logistics restructuring process that strengthened partnerships with independent transport providers., Coordinated the shipment and reception of 88 tons of agricultural products, representing 20% of total orders during the 2020–2021 period., Analyzed approximately 20 agricultural suppliers across 7 municipalities through a value chain study of partner companies and independent farmers.