This is my profileContact via CazVid
Diego
Tech support
Video resume
Tech support
I'm bilingual (English and Spanish) nI am someone who likes to learn new things and gets interested in new technology. nThe first tech support job I had was with a financial software and I was in charge of helping people with their computers and the software whenever something was not working right I also had to learn the program very well because I was then in charge of explaining the customers in an easy way how to use the software.nI used Windows computers and Mac (Apple) computers.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Technical SupportAdvanced
Assisted users with hardware and software issues across Windows and Mac platforms.
Customer ServiceIntermediate
Helped customers understand and use financial software effectively, ensuring satisfaction.
Learning New TechnologiesAdvanced
Quickly learned and adapted to new software and technical tools to better support users.
Bilingual CommunicationIntermediate
Communicated support instructions clearly in English and Spanish to diverse clients.
Summary
Dedicated tech support professional with over four years of experience in troubleshooting and customer training, fluent in English and Spanish. Skilled in assisting users across different operating systems and learning new technologies quickly.
Key Achievements
- Provided technical assistance for financial software, troubleshooting hardware and software issues.
- Learned software deeply to effectively train customers on usage and problem resolution.
- Gained bilingual support skills in English and Spanish, enhancing customer communication.
Skills
Technical SupportCustomer ServiceLearning New TechnologiesBilingual Communication
Published on CazVid - Jul 3, 2025