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Competencies
Demonstrated experience with Creativity.
Demonstrated experience with KPI Analysis.
Demonstrated experience with Negotiation.
Demonstrated experience with Critical Thinking.
Demonstrated experience with Leadership.
Education
Languages
Experience
Resolution Specialist
Handled high-complexity customer escalations, resolving issues that required deep product knowledge, analytical thinking, and strong emotional intelligence., Acted as the final point of contact for dissatisfied customers, delivering timely and accurate solutions while maintaining empathy and professionalism.
Training Manager for LATAM
Led and coordinated the end-to-end new hire training process across 5 countries in Latin America., Managed a regional team of trainers and support staff to ensure consistent program delivery and operational excellence.
Global Executive Relations Officer
Served as part of the Global Executive Relations team, managing high-priority cases and direct escalations from Amazon’s executive offices., Responded to correspondence addressed to senior leadership and ensured timely resolution of complex, VIP customer issues., Coordinated cross-functional teams across logistics, transportation, and fulfillment centers to address emerging operational challenges.