Demonstrated experience with Multilingual communication.
Demonstrated experience with Adaptability across HR, tech, and support functions.
Demonstrated experience with Attention to detail in administrative tasks.
Amazon
Administer and manage leaves of absence (medical/personal) ensuring accurate documentation and compliance., Guide candidates through role selection, ensuring compatibility with personal schedules and team needs., Provide onboarding support by confirming attendance, facilitating access to facilities, and addressing applicant concerns., Act as a liaison between applicants and internal departments to ensure seamless integration into the workforce.
Language Line Solutions, Honduras
Trained and certified in medical interpretation, facilitating communication in healthcare settings., Interpreted medical appointments and insurance discussions between English and Spanish speakers., Provided legal interpretation during court hearings, ensuring accurate language mediation.
AT&T and Tonal / Teleperformance, Honduras
Delivered customer support across mobile, residential, and phone services for AT&T clients., Monitored international roaming data usage and resolved service interruptions., Reported regional network issues and facilitated technical fixes., Promoted to Tier 1 Tech Support for Tonal, providing remote assistance for smart home gym installation and functionality., Guided customers through technical troubleshooting and purchasing decisions.
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Google Nest / Intouch CX, Honduras
Startek / Walmar[link hidden], Honduras
Managed service for both Walmart Grocery and Walmar[link hidden] customers., Handled delivery monitoring, issue resolution, and account support., Promoted to Customer Relations: generated incident reports, handled escalation logs, and communicated findings to corporate teams.
