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Technical Support Specialist with 2+ years in IT and Customer Service
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Competencies
Provided troubleshooting and technical assistance for computer hardware, software, and peripherals.
Handled customer inquiries and issues related to billing and shipping, utilizing soft skills to improve customer experience.
Installed operating systems, set up user profiles, and managed computer and device configurations.
Set up and managed VPN applications and virtual machines for emulation and remote access tasks.
Proficient in Adobe Suite, Microsoft Office, and Azure for various productivity and project tasks.
Education
Languages
Summary
Dedicated Technical Support Specialist with extensive experience in IT troubleshooting, system setup, and customer service, committed to enhancing user experiences and operational efficiency.
Key Achievements
- Provided technical troubleshooting and support for HP business clients across various hardware and software platforms.
- Set up and maintained VPN applications, virtual machines, and performed system backups and file transfers.
- Resolved billing and shipping issues, enhancing customer satisfaction and service perception.
Experience
Technical Support Specialist L1.5
Worked for HP as a technician attending businesses, performing basic troubleshooting to program troubleshooting., Covered PC computers, laptops, printers, Internet connections, Wireless connections, and apps & Licensing., Checked on CMD operations regarding Windows issues and driver errors from computers, BIOS updates, and Windows installations., Covered cell phones Android and iOS and Apple computers., Set up VPN applications and worked with Virtual machines to emulate computers with specified requirements., Performed copies, backups, and transfer of files on hard drives, alongside setting up computers from installing Windows, setting up users, and managing different profiles.
Cellphone Customer Service Agent
Currently working at Walmart as a customer service agent solving issues with billing and shipping of orders., Utilizes soft skills to improve customer experience and change the perception of issues to enhance the likability of the company to customers.