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D

Diego

Customer Service & Sales Professional with 10+ years of diverse industry experience

Contact

Mexico City, Mexico City, Mexico
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Competencies

Customer ServiceExpert

Provided comprehensive customer support across multiple industries including hospitality, logistics, banking, retail, and telecom.

SalesAdvanced

Engaged in direct sales interactions and client relationship management in various roles, enhancing customer engagement.

Tech SupportIntermediate

Assisted clients with technical issues, demonstrating problem-solving skills in tech support roles.

Supervision & Team LeadershipIntermediate

Supervised customer service teams and operational staff, managing responsibilities during peak seasons and in leadership roles.

Negotiation & Administrative SkillsIntermediate

Handled negotiations with dealers and managed administrative tasks, supporting operational efficiency.

Education

Technological High School Diploma
CENIBED Institute

Languages

SpanishNative
EnglishAdvanced

Summary

Experienced bilingual professional with over a decade of providing exceptional customer service, sales support, and supervisory leadership across hospitality, logistics, banking, retail, and telecom sectors. Skilled in client relations, team supervision, and technical support.

Key Achievements

  • Progressed from Concierge to Senior Service Management roles, demonstrating role expansion
  • Gained cross-industry experience spanning hospitality, logistics, banking, retail, and telecom sectors
  • Successfully managed customer service operations and supervisor responsibilities across multiple companies

Experience

Bilingual Lobby and front desk Concierge (Vacation Season)

Vidanta Group, Puerto Vallarta, Jalisco
September 2021 - February 2022

CS & Sales

Bilingual Elite International Representative (Loyalty & Care)

Marriott International, Mexico City
March 2021 - July 2021

Sales, CS, Tech Support

Bilingual Trace Agent & Special Customer Service Supervisor (Peak Season)

Fedex, Mexico City
October 2020 - January 2021

Special CS & Tech Support & Supervisor

Bilingual Logistics Broker and Administrative Assistant / Then Supervisor

Pulido Transport, Mexico City
September 2019 - September 2020

Dealer, Negotiations, CS, Prospects Seeker, Supervisor

Bilingual Canada Support & Care Representative

Scotiabank, Mexico City
February 2019 - August 2019

CS, Sales, Tech Support

Bilingual Cashier-Salesman

Under Armour Inc, Mexico City
August 2018 - January 2019

Sales & CS

Bilingual Waiter

Mandala Nightclub by Mandala Group, Cancun, Quintana Roo
June 2017 - May 2018

Sales & CS

Bilingual Cashier-Salesman

Voit Industries, Mexico City
August 2013 - February 2017

Sales & CS

Bilingual Waiter / Then Captain

Confessions Nightclub by Rosa Negra Group, Tulum, Quintana Roo
May 2022 - October 2022

Sales & CS / Administration, supervisor

Bilingual Tech Support & Customer Service Representative

Tech Mahindra, Mexico City
June 2023 - March 2024

Sales, Tech Support, CS, Collections, Retention

Senior Associate Service Management

AT&T, Mexico City
March 2024 - Currently

Small, Medium and Large Business Maintenance

Skills

Customer ServiceSalesTech SupportSupervision & Team LeadershipNegotiation & Administrative Skills
Published on CazVid - Jul 3, 2025
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