Diego - Program Manager with 3+ years in operations and process improvement

Guate, Guatemala, GuatemalaRemoteen

Progressed from sales customer service roles to senior positions including Program Manager and Strategic Operations Manager

Gained experience in project management, data analysis, and process improvement in multinational companies

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced Program and Operations Manager with a background in customer service, tech support, and process analysis across multiple industries.

Project ManagementIntermediate

Applied project management principles in coordinating and executing operational initiatives.

Data AnalysisIntermediate

Utilized data analysis skills to inform process improvements and operational decisions.

Process ImprovementIntermediate

Identified and implemented process improvements in various operational roles.

Customer ServiceIntermediate

Handled customer inquiries and support in call centers, developing communication skills.

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