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Competencies
Demonstrated experience with Customer Satisfaction.
Demonstrated experience with Problem Solving.
Demonstrated experience with Technical Troubleshooting.
Demonstrated experience with Amazon Device Support.
Demonstrated experience with Sales Strategy.
Education
Experience
Retention Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Responded to customer requests for products, services and company information., Recommended products to customers, thoroughly explaining details., Collected customer feedback and made process changes to exceed customer satisfaction goals.
D2AS Advanced Technician
Assisting internal and external customers via chat, e-mail and over the phone, solving technical issues, advanced troubleshooting., Filled TT, charges inquiries for different Amazon subscriptions., Support for Amazon devices such as Kindles, Fire TV stick, Echo (Alexa)., Solving issues for Amazon services such as Prime Video, Music Unlimited, Cloud Drive, Twitch, others., Experience mentoring and managing associates.
Sales Representative
Increased sales by offering advice on purchases and promoting additional products., Achieved monthly sales goals by promoting product benefits and enrolling new clients., Trained and mentored new sales representatives., Top seller., Floor support, Team Manager back-up.