Diego - Customer Service Agent at Telefónica Movistar

Montevideo, Montevideo Department, Uruguayen

Provided remote technical support, resolving customer issues efficiently within established procedures.

Collaborated effectively with team members to streamline request processing and improve customer satisfaction.

Published on CazVid

Summary

Dedicated customer support agent with experience in technical troubleshooting, team collaboration, and digital tools. Adept at delivering high-quality service and solving client issues efficiently.

Key Achievements

Handled diverse customer inquiries, maintaining high service standards in a fast-paced environment.

Skills

Customer ServiceIntermediate

Skilled in addressing customer needs and resolving issues promptly to enhance satisfaction.

Technical SupportIntermediate

Experienced in troubleshooting technical problems and guiding clients through solutions.

CommunicationAdvanced

Effective communicator with the ability to convey technical information clearly.

Computer SkillsAdvanced

Proficient in Windows, Microsoft Office, SQL, Photoshop, and Illustrator.

Languages

Inglés(competencia profesional completa)

Experience

Agente de atención al cliente

Telefónica Movistar

2015 - 2017

Asesoramiento al cliente de forma remota para resolver problemas técnicos y según los procedimientos estipulados.. Tramitación de las solicitudes de los clientes, trabajando en equipo con otros departamentos.