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Customer Service Agent at Telefónica Movistar
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Competencies
Skilled in addressing customer needs and resolving issues promptly to enhance satisfaction.
Experienced in troubleshooting technical problems and guiding clients through solutions.
Effective communicator with the ability to convey technical information clearly.
Proficient in Windows, Microsoft Office, SQL, Photoshop, and Illustrator.
Education
Languages
Summary
Dedicated customer support agent with experience in technical troubleshooting, team collaboration, and digital tools. Adept at delivering high-quality service and solving client issues efficiently.
Key Achievements
- Provided remote technical support, resolving customer issues efficiently within established procedures.
- Collaborated effectively with team members to streamline request processing and improve customer satisfaction.
- Handled diverse customer inquiries, maintaining high service standards in a fast-paced environment.
Experience
Agente de atención al cliente
Asesoramiento al cliente de forma remota para resolver problemas técnicos y según los procedimientos estipulados.. Tramitación de las solicitudes de los clientes, trabajando en equipo con otros departamentos.